Shipping policy
Shipping Policy
We do our best to ensure your order arrives quickly and safely. Below are our current shipping policies:
Shipping Rates & Methods
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We use automated carrier-calculated shipping rates at checkout to give you the most accurate and affordable options.
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Carriers may include USPS, UPS, FedEx, or other regional partners depending on your location and selected service.
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Shipping costs are shown at checkout and depend on weight, dimensions, and destination.
Processing Times
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In-stock items ship within 2 business days.
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Custom-made items require 5–7 business days for handling and preparation before shipping.
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Pre-order items will ship on or before the estimated ship date listed on the product page.
If your order contains a mix of in-stock, custom, or pre-order items, they may ship separately.
Delivery Timeframes
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Delivery estimates are shown at checkout and vary based on your selected shipping method and location.
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Please note: Carrier delays may occasionally occur, especially during peak seasons or due to external factors like weather or supply chain issues.
Split Shipments
Some items in your order may be fulfilled by third-party services or external production partners. In such cases, your items may arrive in separate packages, potentially at different times. You will receive tracking information for each package when available.
Tracking Your Order
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Once your order ships, you’ll receive an email with tracking information, if provided by the carrier.
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Tracking may take 24–48 hours to update after your package is scanned by the carrier.
Shipping Issues or Questions?
If your package is delayed, missing, or arrives damaged, please contact us at [support@midnighthatter.store] with your order number and a description of the issue. We’re happy to help and will work with you to resolve any problems.